Clients and conflict checks
Start every engagement from a proper client record, and find out early whether you are free to take it on.
One record per client. Contact details and the areas of law they come to you for. One client can have any number of cases.
Conflict check before you commit. Search a name across your clients, case parties and past cases. If they already appear on the other side, you see it before you say yes.
Your own practice areas. Common areas of law are built in. If yours is missing, add it from the client form.